FAQ
How can I place an order?
Choose the product you would like to purchase, select the applicable options and quantity, add it to your cart, and proceed through checkout.
How much does shipping cost?
For orders below $39.99, Expedited Shipping costs $12.99.
Orders of $39.99 or more qualify for Free Shipping.
The final shipping charge will be displayed during checkout.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
How can I track my order?
When tracking is available, tracking information will normally be sent to the email address associated with your order after shipment.
Can I change or cancel my order?
Contact us as soon as possible at service@kitcaper.com.
We will try to accommodate the request if the order has not entered fulfillment or shipped. Once fulfillment has begun, changes or cancellation may no longer be possible.
What should I do if my item arrives damaged?
Contact us promptly at service@kitcaper.com with your order number and photographs showing the issue.
Our customer service team will review the request and assist you.
Do you accept returns?
Eligible items may generally be returned within 30 days of delivery, subject to our Return Policy.
Please contact customer service before sending any return.
Where do I send an approved return?
Approved returns may be directed to:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Please do not return an item without first contacting customer service.
How will I receive my refund?
Approved refunds are generally returned to the original payment method. Your bank or payment provider may require additional time to post the refund.
How can I contact Kitcaper?
Email: service@kitcaper.com
Phone: +86 13282030474
Company: Guangzhou Ruiquan Trading Co., Ltd.
Registered Address: Room 201, No. 1, 33 Fuhe Road, Zengcheng District, Guangzhou, China