Return Policy
We want customers to be satisfied with their purchases from Kitcaper.
Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item should generally:
- Be unused or in substantially the same condition in which it was received.
- Include its original packaging where reasonably possible.
- Include relevant accessories or components supplied with the product.
- Be accompanied by proof of purchase or an order number.
Requesting a Return
Before sending a product back, contact:
Please provide your order number, the item you wish to return, and the reason for the return.
Do not send a return before receiving return instructions from our customer service team.
Return Address
Once your return has been approved, it may be directed to:
Kitcaper Return Warehouse
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us promptly and provide your order information and supporting photographs where appropriate.
We will review the issue and provide an appropriate solution.
Refunds
After an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will normally be issued to the original payment method. Processing times after a refund is issued depend on the payment provider or financial institution.
Return Shipping
Unless the item is confirmed to be defective, damaged upon arrival, or incorrectly supplied by us, return shipping costs may be the customer's responsibility.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from our error.
Contact
Email: service@kitcaper.com